aurahoki link FAQ

To open an account on aurahoki link, visit our site or download our Android APK, then tap "Register." Enter your email, create a password, and confirm your date of birth. We at aurahoki link then send a verification email—click the link within the email to confirm. Next, we ask you to complete Know Your Customer (KYC) verification: upload a photo of your ID (KTP, passport, or driver's license) and take a selfie. Our team reviews your KYC within a few hours. Once approved, your aurahoki link account is fully active. Make your first deposit via DANA, e-wallet, mobile banking, local payment, online payment, or bank transfer to e-wallet, mobile banking, or local payment, and you can start betting on Liga 1, live blackjack, slots, and esports on aurahoki link.

If you forget your aurahoki link password, go to the login screen and tap "Forgot password?" Enter your registered email address. We at aurahoki link send a password-reset link to that email within a few minutes. Open the email, click the link, and follow the prompts to create a new password. Once you reset your password on aurahoki link, you can log in immediately with your new credentials. If you do not receive the reset email, check your spam folder or contact our support team through the in-app chat. We can verify your identity and resend the reset link. For extra security, we recommend enabling two-factor authentication (2FA) on your aurahoki link account so only you can reset your password, even if someone has your email address.

We at aurahoki link respect your right to request deletion of your personal data. Contact our support team through the in-app chat on your aurahoki link account and request account deletion. Confirm that you want all your personal information (name, ID number, email, phone, payment details) permanently removed from our aurahoki link servers. Our team processes deletion requests within a few business days. Before deletion, your aurahoki link account must have a zero balance—if you have funds remaining, request a withdrawal first. After deletion, your aurahoki link account cannot be recovered and you must open a new account if you return. For details on how we handle your data and what rights you have, see our privacy policy

Our aurahoki link support team aims to respond to queries within a few hours during business hours (roughly 09:00 to 23:00 Monday through Sunday, Jakarta time). If you contact us on aurahoki link during off-peak times, your message is logged and we reply as soon as the next team member is available. For urgent issues—such as suspected fraud on your aurahoki link account or a missing deposit—mention "urgent" in your message and our team will prioritise it. If you need help outside business hours, leave a detailed message describing your problem, your account username, and the best way to contact you. We at aurahoki link also provide a FAQ section and video guides within the app that may answer your question immediately without waiting for a response.

We at aurahoki link do not charge any fees for deposits or withdrawals. When you fund your aurahoki link account via online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, the amount you send is the full amount that appears in your balance. When you request a withdrawal on aurahoki link to your bank account (mobile banking, local payment, online payment, or e-wallet), we do not deduct processing fees—your requested amount is transferred in full to your bank. Bank fees may apply depending on your bank's policy, but these are outside aurahoki link's control. Some e-wallets like mobile banking and local payment may charge their own fees for transfers to bank accounts, but aurahoki link itself charges nothing on either direction.

Yes, we at aurahoki link support direct bank transfers to and from online payment, e-wallet, mobile banking, and local payment. To deposit via bank transfer on aurahoki link, select "Bank Transfer" at checkout and we provide you with a Virtual Account number for your chosen bank. Transfer your funds from your own bank account to that Virtual Account, and your aurahoki link balance updates within one to four hours (usually faster). To withdraw on aurahoki link, select your bank (online payment, e-wallet, mobile banking, or local payment), enter your account number, and request payout. We process the withdrawal within a few hours to one business day after our review. Bank transfers are ideal if you prefer not to use e-wallets like online payment, e-wallet, or mobile banking, though all methods are equally secure on aurahoki link.

We at aurahoki link offer comprehensive football coverage including Liga 1 (Indonesia), Piala Indonesia, Piala AFF, Premier League, Champions League, and many other leagues and cups worldwide. We also list odds on non-football sports: badminton, MotoGP, tennis, and basketball. Our sportsbook on aurahoki link updates odds live during matches and lets you place bets before kickoff or during play (live betting). In addition to sportsbook, aurahoki link offers live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). Browse our "Sports" or "Games" section in the aurahoki link app to see the full list of available markets today.

Free bets and free spins are promotional credits we at aurahoki link offer from time to time to new and existing users. Free bets let you place a wager without using your own funds; free spins let you spin a slot machine without deducting from your balance. Any bonus or free play on aurahoki link carries playthrough requirements—you must wager the bonus amount a set number of times (e.g., 3x or 5x) before it converts to real funds you can withdraw. When you qualify for a free bet or free spins on aurahoki link, they appear in your account or as a notification. Check the "Promotions" section within the aurahoki link app to see active offers and their terms. Bonus terms are published when we announce each promotion on aurahoki link, so read them carefully to understand wagering requirements and game eligibility.

We at aurahoki link use industry-standard encryption (SSL) to protect all data transmitted between your phone or computer and our servers on aurahoki link. Your password is hashed (one-way encrypted) so even our staff cannot see it. Your payment information (bank account numbers, e-wallet details) is stored in encrypted vaults and never displayed in full after you save it on aurahoki link. We also offer two-factor authentication (2FA) via SMS or email, which we recommend enabling on your aurahoki link account. If you suspect unauthorised access or fraud on aurahoki link, change your password immediately and contact our support team through in-app chat. We monitor all accounts for suspicious patterns and will alert you if we detect unusual activity on aurahoki link.